Last updated: 3 June 2026
These Terms of Service govern the relationship between Alpine Arborism (“we”, “us”, “our”) and any person or business engaging us for tree services (“you”, “the customer”). By requesting a quote, accepting a quote, or instructing us to proceed with any work, you agree to these terms.
1. Quotes
- All quotes are based on the information available to us at the time, which may include photographs, a site visit, and details supplied by you.
- Quotes are valid for 30 days from the date issued, unless otherwise stated.
- A written quote is an estimate of the agreed scope of work. The price may be revised if, on attendance, the actual scope, access, or site conditions differ materially from what was disclosed or assessed.
- Quotes do not include resource consent fees, council application fees, or third-party charges (for example crane hire, traffic management, or network-operator outages) unless expressly listed.
2. Bookings and cancellation
- A booking is confirmed when you accept the quote in writing (email or text is fine) and we confirm a date.
- You may cancel a booking at no charge up to 48 hours before the agreed start time.
- Cancellations within 48 hours of the agreed start time may incur a call-out fee equal to one half-day’s rate, to cover scheduled crew time.
- We may reschedule work for weather, safety, or other operational reasons. We will give you as much notice as practical.
3. Site access and responsibilities
- You confirm that you are the owner of the property or are authorised by the owner to instruct the work.
- You agree to provide safe and reasonable access to the site on the agreed date.
- Please identify any underground services (water, gas, fibre, irrigation) or buried features you are aware of, before work begins. We will use beforeUdig where required for stump grinding or excavation.
- Items of value in the work area (pot plants, garden ornaments, vehicles) should be moved by you before the crew arrives, unless we’ve agreed otherwise.
4. Council consent and protected trees
You are responsible for ensuring that the work you ask us to carry out is permitted under your local District Plan and any other applicable rules (including but not limited to Notable Tree schedules, heritage protections, and significant natural area rules). Where consent is required, you authorise us to apply on your behalf only if we have agreed this in writing. We will not knowingly carry out work that requires consent if consent has not been granted.
5. Variations
If circumstances require work outside the quoted scope (for example, an unexpected internal cavity, an additional limb that becomes accessible during the job, or a buried obstacle), we will discuss and agree any variation with you before proceeding. Variations will be invoiced in addition to the quoted price.
6. Payment
- Unless we’ve agreed otherwise, invoices are due within 7 days of the invoice date.
- Payment is by direct bank transfer to the account listed on the invoice.
- Late payments may incur interest at the rate of 2% per month from the due date.
- Where collection action is needed to recover an overdue amount, reasonable recovery costs may be added to the amount owing.
7. Photographs
Photos you submit through our quote form are used to assess your job and prepare the quote. We may also keep a small number of before/after photos for our own records and, with your permission, may use anonymised images in marketing material. Tell us if you’d prefer your photos are not used outside the quoting process.
8. Refusal of unsafe work
We may decline to start or continue work that, in our reasonable judgement, cannot be carried out safely (for example, an unstable tree in a high wind, a power line we’re not authorised to work near without prior arrangement, or a structurally unsound climbing target). Where work is declined for safety reasons, any agreed call-out fee remains payable, but we will not invoice the full job.
9. Limitation of liability
- We will carry out the work with reasonable care and skill.
- To the maximum extent permitted by law, our liability for any loss or damage arising out of or in connection with the work is limited to the amount paid by you for the work in question.
- We are not liable for indirect or consequential losses, including loss of profits, loss of opportunity, or damage to property arising from causes outside our reasonable control.
- Nothing in these terms limits or excludes any guarantee, right, or remedy you have under the Consumer Guarantees Act 1993 where you engage us in your capacity as a consumer.
10. Privacy
How we collect, use, and store your personal information is described in our Privacy Policy.
11. Governing law
These terms are governed by the laws of New Zealand. Any dispute arising in connection with them will be resolved in the New Zealand courts.
12. Changes to these terms
We may update these terms from time to time. The current version is always available on this page. The version in effect at the date of your quote acceptance is the version that applies to that job.
13. Contact
Questions about these terms can be sent to office@alpinetreeservices.co.nz or by phone on 022 354 5534, Monday to Saturday, 7am to 5pm.
